ShifaMate Terms and Conditions
Effective Date: October 1, 2025
1. Acceptance of Terms
By accessing or using the ShifaMate mobile application, website, or services ("Services"), you agree to be bound by these Terms and Conditions.
If you do not agree with these Terms, please do not use our Services.
2. Description of Services
ShifaMate provides a digital healthcare platform that enables:
- Doctor consultations via video, chat, or in-person appointments
- Appointment booking services
- Digital health record storage
- AI-powered health assistance
- Healthcare-related communication and support
ShifaMate does not replace emergency medical services or hospital care.
3. User Accounts
- You must provide accurate and complete information
- You are responsible for maintaining account confidentiality
- You are responsible for all activities under your account
- You must be at least 18 years old, or use under guardian supervision
4. Medical Disclaimer
- ShifaMate provides access to licensed doctors but does not directly provide medical treatment
- Medical decisions and treatments are solely the responsibility of the doctor and patient
- AI assistant responses are informational only and not medical advice
- Always seek professional medical care for serious conditions
5. Payments and Fees
- Consultation fees are displayed before booking
- Payments are processed via secure third-party providers
- ShifaMate does not store card or PIN information
- Fees may change at any time
6. Acceptable Use
You agree NOT to:
- Provide false medical or personal information
- Use the platform for illegal purposes
- Harass doctors or other users
- Attempt to hack or disrupt the system
7. Data and Privacy
Your use of ShifaMate is also governed by our Privacy Policy .
8. Service Availability
We strive to keep the service available at all times but do not guarantee uninterrupted access.
9. Limitation of Liability
ShifaMate is not liable for:
- Medical outcomes
- User decisions based on consultations
- Technical failures
- Service interruptions
10. Termination
We may suspend or terminate your account if you violate these terms.
11. Changes to Terms
We may update these Terms at any time.
