Legal

Privacy Policy

This policy explains how ShifaMate handles your personal and health information across our app and website.

Last updated: June 2026

01Overview

ShifaMate (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal and health-related information.

This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our mobile application (“app”) and related healthcare services. By using our app, you agree to the terms of this Privacy Policy.

02Information we collect

We collect the following types of information to provide and improve our services:

Personal information

The information we collect includes your full name, email address, and phone number. For payment processing, we accept transactions via:

  • Bank Debit/Credit Cards
  • MFS such as bKash or Nagad

All payments are processed securely through our authorized third-party payment partners. For your security, we do not store your complete card details or MFS PINs on our servers.

Health information

We collect information about your health, such as symptoms and medical history, that you voluntarily provide when talking to a doctor. This is essential for your diagnosis and treatment. We handle this sensitive data with the highest level of confidentiality and only collect it after you have given us your clear consent.

Device and usage information

We collect information about your device and usage to improve our app's performance, security, and overall experience, we automatically collect certain technical information. This includes:

  • The type of device and operating system you use.
  • Your IP address and app version.
  • Information about how you use the app.

Shop and order information

When you use the ShifaMate shop, we collect information needed to process and support your order. This may include products viewed or added to cart, order items, coupon use, payment status, delivery address, delivery city, delivery notes, transaction references, and refund or return request details.

03How we use your information

We use the information we collect to:

  • Connect you with doctors, enable consultations, issue digital prescriptions, process payments, and maintain your health records.
  • Process shop orders, arrange delivery, handle customer support, verify payments, and manage returns, replacements, or refunds.
  • Provide support, improve the service, and keep the platform secure.

04How we share your information

We do not sell, rent, or trade your personal information. Your data may only be shared in the following circumstances:

  • With Doctors: To enable consultations and treatment. All medical professionals are bound by strict confidentiality and ethical obligations.
  • With Payment Processors: Such as bKash, Nagad, or SSLCommerz, for completing secure transactions.
  • With Delivery and Fulfillment Partners: To deliver physical products, confirm delivery status, and resolve order issues.
  • With Trusted Service Providers: Such as cloud hosting or analytics partners who help us operate our app. These providers are required to keep your data confidential and use it only for the intended purpose.
  • When Required by Law: We may disclose information if mandated by applicable laws, regulations, or court orders.

05How we protect it

We use industry-standard encryption, secure servers, and restricted access controls to protect your personal and health data from unauthorized access, alteration, or disclosure.

While we take every reasonable measure to protect your information, users are responsible for maintaining the confidentiality of their login credentials and ensuring secure use of their devices.

06Cookies, analytics, and marketing

Our website uses cookies, local storage, Google Tag Manager, and Google Analytics 4 to operate the site, remember choices, measure usage, and understand ecommerce funnel activity. Where required or appropriate, we use a consent banner so you can choose Accept all or Essential only. For more detail, please see our Cookie Policy.

07Data retention

We retain your information only for as long as necessary to:

  • Provide the services you request.
  • Comply with legal and regulatory obligations.
  • Resolve disputes and enforce our agreements.
  • Maintain order, payment, delivery, return, and refund records where needed for customer support, accounting, fraud prevention, or legal compliance.

Once data is no longer required, it will be securely deleted or anonymized.

08Your rights & choices

You have the right to:

  • Access and review your personal or health information.
  • Request correction, update, or deletion of your data.
  • Withdraw your consent for data processing at any time.
  • Request a copy of your personal data, where technically possible.

For details on how account and data deletion work, please see our Delete Account & Data page. To exercise any of these rights, contact us at contact@shifamate.com and we'll respond within a reasonable timeframe.

09Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted within the app and on our website, with the “Effective Date” revised accordingly.

10Contact

For any questions or concerns about this privacy policy, please contact us at contact@shifamate.com and we'll respond within a reasonable timeframe.